For a limited time, glovesatelier is offering FREE Express Worldwide Shipping on all orders (excluding Russia & Brazil).

• This offer is available exclusively online.
• It is limited-time only and may be amended or withdrawn at any time.
• Orders are shipped via standard express carriers such as DHL, FedEx, or UPS in discreet packaging.
• Please note: We do not ship to PO Boxes, Pack Stations, or Postfiliale addresses.

Once your order is placed, our standard processing time is 5-7 business days. For custom-made orders, please allow up to 2 weeks for production.

As soon as your order has been processed and dispatched from our warehouse, you’ll receive an email with your tracking number.

To track your order:

• Visit our website and click on the Track&Trace link in the main menu.
• Enter your email address and order number to view your order status.

Yes — a 10% restocking fee applies to all returned items (refund requests) to cover handling, inspection, and repackaging costs.

💡 However, there is no restocking fee for exchanges or replacements due to sizing issues, faults, or defects. We’re happy to help you get the perfect fit!

Return shipping costs are the buyer’s responsibility.
Please review our full Refund Policy for detailed terms and conditions.

At glovesatelier, we proudly stand behind the quality of our products with a 2-year craftsmanship guarantee and a 15-day easy return policy from the date of delivery for any defects in material or workmanship.

✅ If your item has a manufacturing defect, we’ll replace or credit it — no questions asked.

❌ However, we do not accept returns due to:

• Improper use or mishandling
• Normal wear and tear

• The item must be unused, in original condition, and sent back in its original packaging.
• A receipt or proof of purchase is required.

🔁 How to Start a Return:

Email us at 📧 Info@glovesatelier.com to request a return.
We’ll provide you with the return shipping address and instructions based on your location.
Please do not send items back without contacting us first — unauthorized returns will not be accepted.

📌 Important Notes:

• Returns for a refund are subject to a 10% restocking fee.
• Exchanges or replacements are free of restocking charges.
• Return shipping costs are the buyer’s responsibility.
• Orders cannot be changed once shipped. They must be received first and then returned under our return policy guidelines.
• Incase of refusal to accept the parcel, 50% of the order’s amount will be detucted as return customs duties, transport and restocking charges.

VAT and general sales taxes are already included in the price shown on our website.

However, your order may still be subject to import taxes, customs duties, and/or local fees imposed by your country upon arrival. These charges are the responsibility of the customer and must be paid separately at delivery.

We do our best to help by declaring the value of goods as low as possible to reduce potential duties, but we have no control over the final decision of your country’s customs office.

For accurate information on import charges in your region, please contact your local customs authority.

Currently, Gloves Atelier operates exclusively online 🌐. This direct-to-consumer model allows us to:

• 🧤 Offer premium handcrafted leather gloves without the high retail markup.

• 💰 Maintain affordable prices by eliminating the overhead of physical stores.

• ✨ Focus entirely on quality craftsmanship and delivering directly to you.

However, we’re working on launching a try-on facility at our Germany warehouse, which will allow select customers to experience our products in person. Stay tuned — updates will be announced on our website and social channels soon!

In the meantime, shop confidently knowing we offer a 15-day return and exchange policy for a worry-free experience.

The only sizing issue we commonly see is choosing the fit without measuring. Since hand shapes vary, here is how to get it right:

• 📏 Measure First: Simply measure around your dominant hand (excluding the thumb) for accuracy.

• 🤏 Snug is Better: Remember, premium leather stretches slightly over time to mold to your hand perfectly.

• ✨ Universal Standard: Our sizes are standardized—just refer to our size chart to find your perfect match

Creating an account is easy and helps you track orders, manage returns, and save your details for faster checkout.

1. Click the “Login” icon on our website, or go directly to account.myleathergear.com
2. You’ll have two options:
    – Log in with your existing Shop account, or
    – Enter your email address to receive a 6-digit verification code.
3. Check your email, enter the code, and you’ll be instantly logged in — no password needed!

Having trouble? Just email us at 📧 Info@glovesatelier.com — we’ll get you set up quickly.